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9 Non-Voice Call Center Skills You Need for The Job

9 Non-Voice Call Center Skills You Need for The Job

The BPO industry is undoubtedly an inviting one. However, when talking about BPO, most of us would automatically associate it with call center or voice agents. Fortunately, for those who do not see themselves as good speakers and may have doubts about their ability to handle calls, particularly from angry customers, they can still join […]

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6 Business Powerhouses Who Started Out in Customer Service

6 Business Powerhouses Who Started Out in Customer Service

Many C-level executives are already aware of the importance of superior customer service, but only a few realize how that is connected to call center representatives. Sure, there are some companies like Zappos and Netflix that have become famous for delivering above-and-beyond customer experiences, but the stories don’t tell you if the agents behind those […]

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skills based hiring

10 Revelations Newbies Need to Know About Call Center Life

A country with a promising economy and a welcoming culture, the Philippines nests a booming call center industry that keeps on growing day by day. If you are starting your own career path, being a call center agent can be a huge stepping stone. Here are 10 things you should expect before you pursue that […]

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11 Staggering Facts to Take Pride in as A Call Center Agent

11 Staggering Facts to Take Pride in as A Call Center Agent

Many people see the BPO and call center industry as a haven for employment opportunities and professional growth. While that is absolutely true, there is more to it that deserves to be seen and known. Prepare to be amazed with these 11 facts about the call center industry in the Philippines that you probably do […]

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10 Habits To Keep You Motivated In Your Call Center Career

10 Habits To Keep You Motivated In Your Call Center Career

The alarm clock jolted you back to reality. As you lay awake on your bed, you try to convince yourself to prepare for your graveyard shift. It’s one of those days (or nights) when motivation seemed to have gone on vacation.

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Latest Articles

  • 20 Desk Exercises to Stay Fit & Healthy

    A typical day at work means spending long hours sitting in front of a desk. But if you think that you are tied to your chair and can do nothing to keep a fit & healthy body, you’re totally wrong! With 640 muscles, 206 bones and 360 joints, there is no question that your body […]

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