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10 Things Only Call Center Agents Would Understand

10 Things Only Call Center Agents Would Understand

A day in the life of a call center agent can be filled with bizarre, funny or infuriating call exchanges with a stranger customer. These are what makes their ordinary day quite amusing and remarkable. Here’s a rundown of things that only people with call center experience would understand…(and laugh about). 10 Things that Only […]

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Struggling with your QA Score? Try These Simple Tips

Struggling with your QA Score? Try These Simple Tips

Are you struggling to make your QA score better? First of all, you should now that you’re not alone and all is not lost. Call center challenges—from improving communication skills to winning back angry callers—can be daunting to new and senior agents alike. However, as proven time and again by successful agents, getting better in […]

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The Call Center Agent’s English Grammar Proficiency Pit Stop

The Call Center Agent’s English Grammar Proficiency Pit Stop

Sure, grammar Nazis can be really annoying. If someone feels so entitled to unleash a full-hour lecture on “its” and “it’s,” it’s truly understandable if you walk out. But if you are in the business of servicing customers, don’t leave your seat and try to pay close attention because your customers are paying attention to […]

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First of All, Don’t Panic

8 Superb Ways to Win Over Your Angry Customer

An irate caller once again? Are you feeling the panic and desperation to take the situation to a positive direction? Difficult calls are stressful for call center agents for various reasons. For one, it’s a terrible experience to be in a situation where you feel helpless with an angry customer. Each failed interaction is also […]

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7 Definitive Reasons To Address Customer Complaint Fast

7 Definitive Reasons To Address Customer Complaint Fast

In this fast-paced world, nobody likes to wait. Speed is the rule of the game. What can feel worse than calling to have a problem fixed and it’s taking forever? Of course, complaints are usual in any customer service interaction—varying from simple to complex issues and are experienced by different types of customers, too. However, […]

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Latest Articles

  • 20 Desk Exercises to Stay Fit & Healthy

    A typical day at work means spending long hours sitting in front of a desk. But if you think that you are tied to your chair and can do nothing to keep a fit & healthy body, you’re totally wrong! With 640 muscles, 206 bones and 360 joints, there is no question that your body […]

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