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Frequently Asked Questions

Who is IBEX Global?

We are a forward-thinking business process outsourcing company with a 10-year proven track record in delivering long-term client satisfaction. Providing consistent and cost-efficient customer service solutions is at the core of our brand.

Our headquarters is located in Washington, DC. We have global presence in 5 countries, delivering onshore, nearshore and offshore solutions. Currently, we boast of 18 call centers that house over 7,000 experienced customer service professionals. 90% of our clientele have been with us for more than 4 years; and we have helped impact ROI of several Fortune 500 companies.

The best accomplishment we have to date though, is being recognized as a human-driven organization. One of our awards is the Goodwill Industries Employee for several years. We give high regard to equality and diversity in the workspace.

Where are the other sites of IBEX Global in the Philippines?

Visit any of our offices located in Metro Manila’s top central business districts. All these are highly accessible to public and private transportation:

  • 9th Floor Hanston Building, Emerald Avenue, Ortigas Center, Pasig City
  • 3rd Floor Silver City, Frontera Verde corner Julia Vargas Avenue, Pasig City
  • 7th Floor SM City, BF Parañaque, Sucat Road corner President Avenue, Parañaque City
  • Ground Floor Fountain Court, SM Lanang Premier, JP Laurel Avenue, Brgy.San Antonio, Davao City

How can we apply in IBEX?

There are many ways to submit your application and jumpstart your IBEX Global career, such as:

What type of accounts do you offer?

IBEX Global offers customer service solutions to a wide array of accounts that span across:

  • Telecommunications
  • Satellite TV
  • Travel
  • Order Taking
  • Online Education
  • Directory Assistance

Do you have dayshift account?

Yes, we have an account that operates day shift. It’s based in BF Parañaque. This program is one of our Non Voice accounts.

What can IBEX Global offer?

We are committed to rewarding our people’s dedication through competitive salary and rewards:

  • Premium Pay to those with Experience.
  • Health benefits extended up to 4 dependents.
  • Allowances that can double up based on tenure.
  • Training from credible and certified SME’s.
  • Superb employee engagement activities.

What are the qualifications?

People build our credibility. Here’s our qualification checklist for agents who are on their way to maximum career growth:

  • Excellent English communication skills
  • Has a minimum of 6 months call center experience
  • 18 years old and above
  • At least a high school graduate
  • Willing to work in any of our site locations (Ortigas, Pasig, Paranaque or Davao)

Didn’t find the answer to your question?

Contact us now so we can help you!

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